About Our Company
Alex and Patty Risser purchased Outer Beaches Realty in 1986 when it was the fourth largest vacation rental management company on Hatteras Island, North Carolina. Frequent vacationers to the Outer Banks, they purchased a home in 1985. One year later, they purchased the company and moved to North Carolina from Vermont to start their business venture on the Outer Banks.
When the Rissers purchased the company, it had 94 homes in the rental program. Through implementation of technology, systems, customer service, and a lifelong desire to serve, the company now effectively manages about 500 vacation homes with an employee base exceeding 200 in the height of the summer. Throughout the Rissers’ ownership and management, Outer Beaches has served thousands of Owners and hundreds of thousands of Guests.
How did they do it? From their past education and work experiences in the healthcare software field, Alex and Patty both knew that in order to survive in any business, they would have to treat customer service as their top priority. Whether it’s offering a payment plan, replacing a cottage’s refrigerator during your vacation or simply telling you to have a good day when speaking to you on the phone, Alex and Patty have insisted from the very beginning that their Guests be treated with the utmost standard of customer service and care, exceeding your expectations at every encounter.
For Owners, Outer Beaches Realty strives to market its rental homes to the top market areas in the nation. We know who wants to come here and what they are looking for in their vacation cottage. We advertise in a variety of media, including online, direct mail, print advertising and promotional advertising. Our in-house marketing department also produces an annual rental brochure each year. Each home receives a complimentary listing in this brochure, as well as a listing on our website, OuterBeaches.com.
Outer Beaches has always been an innovative leader, setting the stage for changing business practices which other companies eventually follow. Whether it’s LayAway Vacation plans, all-inclusive pricing, or the many other firsts, Outer Beaches sets the standard for to others follow.
Today, Outer Beaches Realty is the premier real estate company on Hatteras Island, widely recognized as the most competitive property management market in the United States. We conveniently offer property management, vacation rentals and sales under one roof. Alex brings an undergraduate degree from Elizabethtown College in PA in business and computer science and an MBA from Johns Hopkins University to bear on the success of the company. He has also served as President of the International Vacation Rental Management Association (VRMA) and acquired industry certifications as GRI (Graduate of Real Estate Institute), CRB (Certified Residential Broker), GREEN certification, and the prestigious CCIM (Certified Commercial Investment Member) held by less than 10% of Real estate agents worldwide. Alex believes in continuing education and insures the Outer Beaches staff does so as well, at all levels.
Our rigorous commitment to upholding the highest standards of customer service and integrity sets us apart year after year, while our emphasis on maintaining the family atmosphere of trust upon which Outer Beaches was founded makes us the most enjoyable place to work and do business.
Letter from the CEO
Thanks for considering Outer Beaches Realty for your Hatteras Island vacation. I can remember the first time I came to Hatteras, having discovered it as I was setting up a computer system at a hospital in Elizabeth City back in the 70’s. We stayed in the Tasker house in Rodanthe which has since succumbed to the encroaching ocean. Of course our stay was during a storm so we experienced the thrills and beauty of Mother Nature. It was love at first sight! I still have a college buddy who was with me on that first trip who has returned almost every year and whose kids consider Hatteras as an annual ritual – time to push for those grandkids now, DZ!
Both my children, Kimmy and AJ, were born on Hatteras (well, that hospital in Elizabeth City, anyway). The Island is part of their heritage, and they will always have a little tar on their heels.
Over the years we have been fortunate to develop great friendships with our Guests, Owners, fellow Outer Beaches Realty employees and other residents. Hatteras is truly a warm and inviting place to develop and strengthen such bonds. You cannot help but to enjoy those who share the experience. Whether you come for an intimate winter getaway or a gala family reunion, a Hatteras Island vacation with Outer Beaches Realty will renew your spirit.
At Outer Beaches Realty we are always looking for ways to serve our Guests like no others can do. Unique services from Outer Beaches Realty like beds made year round, Signature Amenities in every home to begin your vacation, honest straight forward pricing (you can actually rent our homes for the price advertised plus tax), use your credit cards at no additional fee to build your frequent traveler points… all offered ONLY by Outer Beaches Realty.
C’mon down. A gentle breeze is blowing, the weather is great, the ocean waters are warm, the fish are hungry and your spot on our wide-open beaches (still ranked among the top 10 beaches in the USA) awaits you. We look forward to seeing you… at the beach!
Alex Risser, CEO
Our Promise to You
At Outer Beaches Realty, from the moment you book a reservation or list your vacation property with us we promise to:
- Welcome you into the Outer Beaches family by treating you with the same level of trust and respect as we do our own family
- Provide the highest level of customer service among all real estate companies on the Outer Banks
- Display honesty, integrity and professionalism in our every interaction with you
- Go the distance to make your Outer Beaches experience convenient and enjoyable
…so your family gets the most from your Hatteras Island vacation home!
What Sets Us Apart
Outer Beaches Realty is the premier real estate company on Hatteras Island, widely recognized as the most competitive property management market in the United States. We conveniently offer property management, vacation rentals and sales under one roof. Our rigorous commitment to upholding the highest standards of customer service and integrity sets us apart year after year, while our emphasis on maintaining the familial atmosphere of trust upon which Outer Beaches was founded makes us the most enjoyable place to work and do business.
Outer Beaches is family first and foremost. Not only are we the premier family-owned vacation rental company at one of America’s premier family vacation destinations, but we strive to treat each and every one of our homeowners, guests and employees as a part of our extended family.
You’ll find that our management team makes themselves readily available to you and bases their decisions on one simple principle: Your best interests are our best interests. Once you enroll in our property management program, we make a long-term commitment to you and your home. We recognize that participating homeowners are not only the lifeblood of our company but members of the Outer Beaches family as well.
Guests and homeowners return to Outer Beaches year after year because they value the bond of mutual trust we share with each and every one of them. To us, trust means delivering on our promises with a company wide commitment to honesty and integrity. In a business where you’re only as good as your word, Outer Beaches keeps our promises to you, and if ever you have a concern or question, we’re always happy to walk you through the details.
To homeowners, mutual trust means Outer Beaches has your best interests in mind when offering counsel regarding the pricing and positioning of your home, housekeeping and maintenance, and any other needs. In exchange, our homeowners know that they can always trust us to act in the best interests of their home or property.
Service is our highest priority. With the highest ratio of personnel to homes on Hatteras Island, our greatest resource is our friendly, knowledgeable staff. For homeowners, this means greater peace of mind as you oversee your property from afar, while we manage the details of maintaining and protecting your home.
We are committed to upholding the highest standards of professionalism within all levels of the company from guest services to maintenance, accounting to housekeeping. We have set the industry precedent for employee education programming with the addition of a full-time education coordinator and sponsorship of routine customer service workshops for our staff. Our rewards-based customer service program also provides homeowners and guests a feedback mechanism for suggesting areas of improvement or recognizing employees who have made an exceptional impact.
Guests of Outer Beaches know us as the company that offers the finest Hatteras Island cottages at the best value for every budget.
As an OBR homeowner, you can trust that each home is priced strategically and that our ancillary services and programs enhance the value of your home to guests while increasing the dollars in your pocket.
Whether in information technology (IT), accounting, maintenance or housekeeping, each of our employees is a highly trained specialist in his or her field, and guests know our expertise on Hatteras Island is unsurpassed. A few of our staff’s professional credentials include:
- Affiliate membership in the Vacation Rental Housekeeping Professionals (VRHP)
- Honored with the 2002 VRHP Executive Housekeeper of the Year Award
- On-Staff accredited Customer Service Instructor
- Certification by the Property Management Institute in Real Estate Management
- Graduate of the Real Estate Institute
- More than 50 years of combined experience in our maintenance department
- More than 60 years of combined experience in our housekeeping department
At Outer Beaches, we know that no two homes are the same, just as no two property management companies are the same. That’s why our staff is empowered to make fair, reasonable judgments when it comes to the best interests of your home. We invest in the education of our managers and encourage them to work responsibly with our homeowners to protect, maintain and improve both your home and our service.
Meet Our Employee Family
Maintaining the highest ratio of personnel to homes of any property management company on the island means your home gets the attention it deserves. From housekeeping to guest services, we place a tremendous emphasis on ensuring our Outer Beaches employees are specialists in their respective fields. Allow us to introduce you to some key members of the extended Outer Beaches family!
“There’s a reason why I’ve worked in Guest Services at OBR for 23 years: Seeing guests come back year after year has given me the chance to grow with them. I’m grateful that our return guests have welcomed me into their families, and I try to do the same in my every interaction with them.”
– Guest Services Professional
Did You Know?
These Outer Beaches facts showcase our impact on owners, residents and vacationing guests of Hatteras Island on North Carolina’s Outer Banks.
- We are the largest property management company exclusively on Hatteras Island.
- We are one of the Top Ten Employers of Dare County, North Carolina.
- We have something available to suit every guest’s needs with almost 500 cottages available for vacation rental.
- We have three branch offices (located in Waves, Avon and Hatteras) to better accommodate our guests and homeowners.
- We have an in-house marketing department that produces an annual rental brochure that gets mailed to tens of thousands of potential guests each year.
- We are proud partners with REAL Kiteboarding, a company on Hatteras Island that teaches kiteboarding seminars.
- We have our own commercial laundry facility to manage the cleaning of sheets, towels and other household linens.
- We have our own sales department to help you with your property sales and/or purchases.