Alex and Patty Risser purchased Outer Beaches Realty in 1986, when it was the fourth largest vacation rental management company on Hatteras Island, North Carolina. Frequent vacationers to the Outer Banks, they purchased a home in 1985. One year later, they purchased the company and moved to North Carolina from Vermont to start their business venture on the Outer Banks.
When Alex and Patty purchased the company 18 years ago, it had 106 homes in the rental program, which produced a gross annual income of $360,000. Now, the company effectively manages 550 vacation homes and boasts an annual gross income of more than 6 million dollars.
How did they do it? From their past work experiences, Alex and Patty both knew that in order to survive in any business, they would have to treat customer service as their top priority. Whether it is offering a payment plan to a guest, replacing a cottage's refrigerator during a guest's vacation or simply telling the guest to have a good day when speaking with them on the phone, Alex and Patty have insisted from the very beginning that their guests be treated with the utmost standard of customer service and care.
For more information on how you can be a part of the Outer Beaches Realty property management team, call us today at (800) 627-3150.
Outer Beaches Realty strives to market its rental homes to the top market areas in the nation. We know who wants to come here and what they are looking for in their vacation cottage. We advertise in a variety of media, including online, direct mail, print advertising and promotional advertising.
The in-house marketing department of Outer Beaches Realty produces a 200+ page rental brochure each year. With your contract, you will receive a complimentary listing in this brochure, as well as a listing on our website, OuterBeaches.com.
Next... A Letter from the President