POWER OUTAGE INFORMATION

We understand your frustration as this outage situation interrupted what was supposed to be a wonderful visit to Hatteras Island, and we appreciate your patience as we have worked to find claim submission options for all of our Guests. We are happy to announce that all Guests who experienced shortened or missed vacations as a result of the power outage can now file claims for coverage. All Outer Beaches travel insurance policy providers are now accepting claims, and Guests who did not have travel insurance can now file a claim directly with PCL. For more information on each process, please see below.

FOR GUESTS WITH TRAVEL INSURANCE

OBR has been working diligently behind the scenes with the travel insurance companies. At first, only one of the three companies said they would cover this event (Modern Voyage). We secured the second one, the provider for international travelers, within days of the incident.

On August 3, we were successful with the third and final insurance company, Berkshire Hathaway. They secured a direct path for their policy holders to PCL and their insurance company. Berkshire is in the process of direct calling each of their policy holders with specific instructions of how to file their claim for reimbursement. If you had a Berkshire policy and have not heard from them by end of Friday, August 4, call us and we’ll assist.

**If you have not yet filed your travel insurance claim, or if you filed a claim and it was previously denied, please contact your provider (found here: http://www.outerbeaches.com/vacation-rentals/travel-insurance/) with your reservation number or policy number for to file a claim for coverage. Download the Emergency Declaration for Mandatory Evacuation for travel insurance purposes here: http://www.darenc.com/home/showdocument?id=1651.

FOR GUESTS WITHOUT TRAVEL INSURANCE

As of August 3, PCL is accepting claims from those who were not covered by travel insurance. A submission form has been set up here: http://outerbanks.pcl.com/. You will need to provide documentation, such as a receipt or invoice. If you need such documentation from Outer Beaches, please call our offices for assistance at 800-627-1850. Outer Beaches offices and phone lines are open from 9 a.m. – 5 p.m. Monday – Friday and 9 a.m. – 6 pm. Saturday – Sunday. Please anticipate a high call volume and extended wait time. We are working to assist all Guests as quickly as possible, so we appreciate your patience!

ALL COMMUNICATIONS

Communication 16: 8/3 at 9 p.m.

Effective at noon Friday, August 4, the evacuation order for…

Communication 15: 8/3 at 10 a.m.

  CHEC and crews from around the state remain hard at work…

Communication 14: 8/2 at 10 a.m.

CHEC and crews from around the state remain hard at work around…

Communication 13: 8/1 at 10 a.m.

CHEC and crews from around the state remain hard at work around…

Communication 12: July 31 at 5 p.m.

  CHEC and crews from around the state remain hard at work…

Communication 11: 7/31 at 10 a.m.

  While crews are narrowing in on temporary and permanent…

Communication 10: 7/30 at 8 p.m.

Dare County remains under a mandatory evacuation of visitors…

Communication 9: 7/30 at 5 p.m.

Dare County remains under a mandatory evacuation of visitors…

Communication 8: 7/30 at 10 a.m.

Dare County remains under a mandatory evacuation of visitors…

Communication 7: 7/29 at 6 p.m.

Dare County remains under a mandatory evacuation of visitors…

Communication 6: July 29, 2017 at 2 p.m.

This is Communication #6 for the Island-wide power outage released…

Communication 5: 7/29 at 10 a.m.

  This is Communication #5 for the Island-wide power…