FREQUENTLY ASKED QUESTIONS
SO, I REALLY GET BEACH GEAR CREDIT INCLUDED WITH MY STAY?
Yes, your party gets a non-cash credit toward beach gear for your stay! One credit per reservation.
WHAT IF I WANT MORE THAN THE CREDIT AMOUNT OF BEACH GEAR?
Just select the items you want up to 48 hours prior to your arrival, and VayK Gear will have your order waiting for you. Any balance over the $250 credit can be paid by credit or debit card.
DO I HAVE TO SELECT MY GEAR RIGHT AFTER I BOOK MY HOUSE?
You can select your beach gear items up to 48 hours prior to your stay free of charge. Make sure you make your selections by then. Otherwise, VayK Gear can’t guarantee they’ll have it waiting for you, and late fees will apply. There is a 5 p.m. cut-off for next day deliveries.
SO YOU DELIVER IT RIGHT TO MY RENTAL HOME?
Yes, VayK Gear will deliver on your arrival day. Just leave it where you find it and they’ll pick it up too!
CAN I PICK UP MY BEACH GEAR?
Sorry, no pickups. VayK Gear delivers everything!
WHAT IF I NEED TO CHANGE MY BEACH GEAR SELECTIONS?
No problem! You can make changes up to 24 hours after your arrival. Please note: Selection changes can be made up to 48 hours prior to arrival free of charge. Selection changes made after 48 hours prior to arrival are subject to availability and a $25 delivery charge, and your delivery will be made on the next scheduled delivery day.
WHAT HAPPENS IF I DON’T USE ALL OF THE CREDIT?
Any remaining credit is good for beach gear selections until it expires 24 hours after you arrive. Credit may not be used towards damage protection, service fee or late charges. So make sure you use all of your credit!
CAN I GET DAMAGE PROTECTION ON MY GEAR?
Yes! Just check the “Gear Damage Protection” box during checkout and you can vacation worry-free!
DO I NEED TO PUT DOWN A DEPOSIT FOR THE BEACH GEAR?
No, but VayK Gear keeps a credit card on file for any damaged or lost gear.
DO I NEED TO DO ANYTHING WITH THE GEAR WHEN WE DEPART?
Just leave the gear clean and where you found it. VayK Gear will pick it up!
WHAT IF MY VACATION HOME DOESN’T INCLUDE FREE BEACH GEAR? DO I GET ANYTHING?
Yes! Outer Beaches has worked with VayK Gear to create a deal for non beach gear included houses, too. After booking, you’ll receive an email from VayK Gear with an exclusive discount offer just for you.
DO CONDOS GET VAYK GEAR?
Sorry, no. At this time, beach gear can be delivered to houses only, not condos.