Our professionally trained staff of maintenance technicians, dispatchers and managers are here to handle any potential issue the rental market throws our way and keep your home in peak condition. On top of quick and thorough response by our techs and the support of our specialist vendors, we offer a number of preventative maintenance programs to minimize potential problems from ever occurring in the first place.
Meet your respective OBR office Maintenance Coordinators...
Sara is a native of Hatteras Island. The daughter of a commercial fisherman, Sara understands the hustle and bustle of the rental season. She is eager to learn as much about your rental home as possible so that she can be sure that your home is being well looked after.
Gordon pursued his dream of owning a home on Hatteras Island in 2016. Gordon came to work for Outer Beaches in 2015 as a Maintenance Technician and quickly climbed our ranks to become an OBR Maintenance Coordinator. Gordons biggest asset is his attention to detail when it comes to maintaining your home
Outer Beaches is one of the only property management companies on Hatteras Island to have an in-house Pool and Spa Maintenance Program. All of our maintenance technicians are certified by the American Swimming Pool and Spa Association. We perform weekly chemical checks as well as clean pools for every check in, so you guests can jump in the moment they arrive. We also offer a growing list of minor pool and spa equipment repairs as well as winterization services to keep these critical amenities in top shape all year long.
Inspections & Home Care Services
Keeping your home safe and running in top condition is critical, so we send annual reminders for all the specialized inspections, routine services, and tune-ups you may need, including deck inspections, elevator and luggage lifts, lawn service, HVAC and major appliances inspections, fire prevention and safety, and pest control. For all of these services, we get them scheduled for you, coordinate with vendors, and oversee communications.
Fans & Filters Program
For homes in our Fans and Filters Program, a dedicated fans and filters technician visits your home once a month from June through September and replaces all of your air filters to keep your AC in tip top shape all season long. While we’re there, we also clean your ceiling fans so your guests experience nothing but that fresh sea breeze.
Dedicated Management & Coordinators
In addition to our Maintenance Manager, every home has a designated maintenance coordinator. In addition to combined decades of experience in maintaining and protecting Hatteras Island homes, we get to know your unique home inside and out.
We offer both full and partial winterization services. For homes that remain open for owner or guest use through the winter, we secure and protect your outside water lines, such as those to fish cleaning tables and outdoor showers. For homes that are completely shut down in the off season, we turn off your water, clear water lines, place antifreeze in critical water-using appliances, and turn off your power.
Storm Preparedness & Response
Routine Maintenance & Repair
No matter how many preventative actions we take, things will still break. That’s the nature of the vacation rental industry, and we’re your first line of response to get problems corrected as quickly as possible. When urgent issues arise – safety hazards or issues interfering guest use of your home – we have a tech on site within an hour, and most non-urgent issues are resolved within 48 hours (barring any major circumstances or delays outside of our control.) We troubleshoot and repair minor issues before contacting a specialist or your preferred vendors for larger repairs to deliver the fastest possible resolution for your guests and the most affordable resolution for you.
Just like spring cleaning, spring tune-ups are key to getting your home ready for the rental season. While your home is being deep cleaned by our expert Housekeeping Department, our maintenance technicians will do a thorough check of your home for minor maintenance needs, such as new light bulbs, loose step threads, or air vents in need of cleaning or replacement.
OBR DirecTV Support
For homes in the OBR DirecTV owner discount program, our maintenance technicians are fully trained to be the first line of support for troubleshooting any issues with your TV service or equipment, preventing unnecessary DirecTV service tech trips and saving you money.