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Check-In & Check-Out

Outer Beaches Realty Check-In Process

Welcome to Outer Beaches Realty, Hatteras Island’s premier property vacation rental company! We are excited to have you as our Guest, and we hope you enjoy your vacation. The following information on the Outer Beaches Checking In & Out Process will help ensure your vacation is fantastic, from beginning to end.

Outer Beaches Realty has three convenient office locations to serve you. Guests staying in cottages in Rodanthe, Waves or Salvo will check in to the Waves office at 25206 Sea Vista Drive. Guests staying in cottages in Avon, Buxton, Frisco, or Hatteras will check into the Avon office at 40227 Tigrone Boulevard. 

Arrive at the proper Outer Beaches Realty office (Avon, Waves, or Hatteras Village, depending on cottage location), pick up your keys (if your pre-arrival email instructs you to do so) and have a great time!

Policy Changes for 2020

Human resource limitations on the Outer Banks have presented new struggles we’ve previously not encountered. Check-in times could be as late as 7 p.m. While we estimate most of our homes will be done sooner, we still want to make you aware that this season is a bit different than normal and we’re doing our best to clean our homes as quickly and safely as possible. Thank you in advance for your patience.

We ask that you please check-out by 8 a.m. A departure email with check-out procedures will be sent before you leave. We ask that you please ignore any literature at the home that follows our pre-COVID-19 procedures.

We understand that these new time frames present new challenges for you and your traveling party. This extra time will allow our Team to safely enter, clean, and follow new cleaning procedures as recommended by the CDC for best industry practice

Phone Numbers & Office Addresses

Waves OfficeAvon Office                                       Hatteras (not-staffed)
Toll-Free Phone

 (800) 627-1850(800) 627-1850  (800) 627-1850
Local Phone

(252) 995-4477                 (252) 995-4477                     (252) 995-4477
Fax

(252) 987-2803(800) 627-3250(252) 986-1457
Address



25206 Sea Vista Drive   
Waves, NC 27982
P.O. Box 280
40227 Tigrone Boulevard
Avon, NC 27915 
57205 Eagle Pass Road
  Hatteras, NC 27943
 

Avon Office Hours.  

October - MayJune - September
9am - 5pm, Daily
9am - 5pm, Mon - Fri
9am - 6pm, Sat - Sun

Check-In Locations

WavesAvon
25206 Sea Vista Drive40227 Tigrone Boulevard
*For rentals in Rodanthe, Waves, and Salvo*For rentals in Avon, Buxton, and Frisco, Hatteras

Guaranteed Check-In Time

 

Guaranteed check-in time is 7:00 p.m. from May through September and 6:00 p.m. October through April. Keep in mind that it is a challenge to prepare every cottage between 8:00 a.m. and 7:00 p.m. When your cottage is ready, we’ll be happy to activate your keyless entry code. Please make sure to email us at reservations@outerbeaches.com ahead of arrival to ensure we have the correct cell phone number to text you your code. 

Multi-Week Reservations

 

Multi-week rentals may have a mid-stay clean on Friday or Monday for the kitchen, bathroom, and fresh linens (if a linen home) at the request of the Guest.

Early Check-In

 

For the overall benefit of our Guests, OBR has withdrawn the early check-in option. In order to adequately prepare our homes within the short window of time we have available on check-in days, experience has told us we must give our housekeeping staff the dedicated, uninterrupted time they need to perform a thorough clean of each home. Thus we cannot guarantee early check-in.  However, as homes have been prepared and released by our Property Coordinators, we are more than happy to have early arriving Guests start their vacation a few hours early. Simply check in with the OBR office that serves your home and provide a working cell phone number (not all cell services work on the Island.) We will contact you once the home is available for your check in. We appreciate your understanding of this policy so that we may present you the best home possible to begin your vacation. 

Late Check-Ins

 

Each office has a Late Check-In area. If you arrive after office hours, check the Late Check-In area in the foyer at the appropriate office for your cottage. There is no need to contact us if you misjudge your arrival time and discover that you will arrive after our offices have closed; your Check-in packet will automatically be left in the foyer for your arrival. You’ll find an envelope with your cottage name, which will contain two (2) keys and a map. Packets are filed in alphabetical order by house name. If your cottage does not have “Beds Made” or “Towels Provided” and you have rented linens, they will be in a nylon bag in the foyer of the home, with your name on the bag. If you have any questions or problems, please come into the office by noon the next day.

Friday Check-Ins

 

We offer Friday-to-Friday rental weeks for some cottages. Friday check-ins eliminates traffic, get you a full weekend at the beach, permit you to shop in a nearly empty supermarket, and get you home for a full weekend of rest after your vacation. 

Outer Beaches Checking Out Process

 

Check-out time is 8:00 a.m. on your check-out day. No exceptions! Please understand that it is a challenge to prepare all our cottages between 8:00 a.m. and 7:00 p.m. for the next Guests, so 8:00 a.m. is a firm check-out time. Your assistance in completing the check-out procedures on the back of your check-in packet and leaving the cottage by 8:00 a.m. is greatly appreciated. Additional rent in the amount of $100 per hour may apply. You will be given instructions upon check-in of what we ask of you when you leave your cottage, or you can review our check-out procedures below.

Early Check-Out

 

If you check-out before our office opens in the morning, simply drop your keys and Check-in packet in the box, place rental linens and towels back in the nylon bag and leave it in the foyer of the home.  If you are keyless entry, please put in the given closing code so we know you check-out early.  Checking-out early allows us to begin preparing our homes for our next arrival. 

Check-Out Checklist

 

Kitchen

  • Remove food from refrigerator and wipe clean. Unused (not leftover) food may be left for the cleaning crew. Paper products and spices may be left for the next guests.
  • Wash and put away all dishes, pots and pans.
  • Empty trash cans.

Living Areas

  • Empty trash cans.

Sleeping Quarters

  • Empty trash cans.

Bathrooms

  • Remove soaps and shampoos (leave toilet paper).
  • Empty trash cans.

Outside/General

  • Remove trash form porches/decks and take full cans to the street.
  • Secure windows and doors.
  • Check-Out is 8:00 a.m.

Check-out is at 8:00 a.m. You will not be checked out until the keys are at the office. Please be sure everyone is out of the cottage prior to returning keys. Please return any rental items with your keys.


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