Welcome to Outer Beaches Realty, Hatteras Island’s premier property vacation rental company! We are excited to have you as our Guest, and we hope you enjoy your vacation. The following information on the Outer Beaches Checking In & Out Process will help ensure your vacation is fantastic, from beginning to end.
Outer Beaches Realty has three convenient office locations to serve you. Guests staying in cottages in Rodanthe, Waves or Salvo will check in to the Waves office at 25206 Sea Vista Drive. Guests staying in cottages in Avon, Buxton, Frisco, or Hatteras will check into the Avon office at 40227 Tigrone Boulevard.Arrive at the proper Outer Beaches Realty office (Avon, Waves, or Hatteras Village, depending on cottage location), pick up your keys (if your pre-arrival email instructs you to do so) and have a great time!
Human resource limitations on the Outer Banks have presented new struggles we’ve previously not encountered. Check-in times could be as late as 7 p.m. While we estimate most of our homes will be done sooner, we still want to make you aware that this season is a bit different than normal and we’re doing our best to clean our homes as quickly and safely as possible. Thank you in advance for your patience.
We ask that you please check-out by 8 a.m. A departure email with check-out procedures will be sent before you leave. We ask that you please ignore any literature at the home that follows our pre-COVID-19 procedures.
We understand that these new time frames present new challenges for you and your traveling party. This extra time will allow our Team to safely enter, clean, and follow new cleaning procedures as recommended by the CDC for best industry practice
Phone Numbers & Office Addresses
|–||Waves Office||Avon Office||Hatteras (not-staffed)|
|Toll-Free Phone||(800) 627-1850||(800) 627-1850||(800) 627-1850|
|(252) 995-4477||(252) 995-4477||(252) 995-4477|
|Fax||(252) 987-2803||(800) 627-3250||(252) 986-1457|
25206 Sea Vista Drive
Waves, NC 27982
P.O. Box 280
40227 Tigrone Boulevard
Avon, NC 27915
57205 Eagle Pass Road
Hatteras, NC 27943
Avon Office Hours.
|October - May||June - September|
|9am - 5pm, Daily|
9am - 5pm, Mon - Fri
9am - 6pm, Sat - Sun
|25206 Sea Vista Drive||40227 Tigrone Boulevard|
|*For rentals in Rodanthe, Waves, and Salvo||*For rentals in Avon, Buxton, and Frisco, Hatteras|
Guaranteed check-in time is 7:00 p.m. from May through September and 6:00 p.m. October through April. Keep in mind that it is a challenge to prepare every cottage between 8:00 a.m. and 7:00 p.m. When your cottage is ready, we’ll be happy to activate your keyless entry code. Please make sure to email us at firstname.lastname@example.org ahead of arrival to ensure we have the correct cell phone number to text you your code.
Multi-week rentals may have a mid-stay clean on Friday or Monday for the kitchen, bathroom, and fresh linens (if a linen home) at the request of the Guest.
For the overall benefit of our Guests, OBR has withdrawn the early check-in option. In order to adequately prepare our homes within the short window of time we have available on check-in days, experience has told us we must give our housekeeping staff the dedicated, uninterrupted time they need to perform a thorough clean of each home. Thus we cannot guarantee early check-in. However, as homes have been prepared and released by our Property Coordinators, we are more than happy to have early arriving Guests start their vacation a few hours early. Simply check in with the OBR office that serves your home and provide a working cell phone number (not all cell services work on the Island.) We will contact you once the home is available for your check in. We appreciate your understanding of this policy so that we may present you the best home possible to begin your vacation.
Each office has a Late Check-In area. If you arrive after office hours, check the Late Check-In area in the foyer at the appropriate office for your cottage. There is no need to contact us if you misjudge your arrival time and discover that you will arrive after our offices have closed; your Check-in packet will automatically be left in the foyer for your arrival. You’ll find an envelope with your cottage name, which will contain two (2) keys and a map. Packets are filed in alphabetical order by house name. If your cottage does not have “Beds Made” or “Towels Provided” and you have rented linens, they will be in a nylon bag in the foyer of the home, with your name on the bag. If you have any questions or problems, please come into the office by noon the next day.
We offer Friday-to-Friday rental weeks for some cottages. Friday check-ins eliminates traffic, get you a full weekend at the beach, permit you to shop in a nearly empty supermarket, and get you home for a full weekend of rest after your vacation.
Check-out time is 8:00 a.m. on your check-out day. No exceptions! Please understand that it is a challenge to prepare all our cottages between 8:00 a.m. and 7:00 p.m. for the next Guests, so 8:00 a.m. is a firm check-out time. Your assistance in completing the check-out procedures on the back of your check-in packet and leaving the cottage by 8:00 a.m. is greatly appreciated. Additional rent in the amount of $100 per hour may apply. You will be given instructions upon check-in of what we ask of you when you leave your cottage, or you can review our check-out procedures below.
If you check-out before our office opens in the morning, simply drop your keys and Check-in packet in the box, place rental linens and towels back in the nylon bag and leave it in the foyer of the home. If you are keyless entry, please put in the given closing code so we know you check-out early. Checking-out early allows us to begin preparing our homes for our next arrival.
Check-out is at 8:00 a.m. You will not be checked out until the keys are at the office. Please be sure everyone is out of the cottage prior to returning keys. Please return any rental items with your keys.