Guest Relations & Vacation Specialists


Consistently high-performing customer service and reservations

Let our team of experts, with more than a century of combined years serving Hatteras Island, do the hard work. Our vacation specialist team is dedicated to navigating Guests through the booking process. Our guest relations specialists are devoted to assisting Guests during their stay. Outer Beaches is ready and able to book your next vacation ensuring an unforgettable experience year after year. Our 100% on-Island staff offers local insider knowledge and tailored recommendations guaranteed to find the perfect fit for every Guest. When choosing Outer Beaches, our perfect balance of tailored rental recommendations, and welcoming care from booking to checkout by our friendly Guest Services staff will create the Hatteras Island escape of your dreams.

Sally Scarborough
Guest Relations Supervisor
Crystal DeVall
Vacation Specialist Supervisor

A Century of Experience

Our Team has a combined 106 years of property management experience with Outer Beaches alone. That’s right – your guests’ care has more than a century of expertise behind it. This includes the dedicated support of our Guest Relations Supervisor Sally Scarborough’s 17 years behind the OBR front desk and Avon Property Manager Roxanne Staylor’s 16 years across several departments.

Secure Advance Year Reservations

Every January 1, we open the following calendar year in full for bookings so your rental season always has a head start. On top of that, our advance year reservations require meaningful deposits for true guest commitment, compared to other companies who will let guests take several weeks off your calendar for minimal deposits, only to cancel them later.

Proven Performance

Through practiced reservation sales techniques and in teamwork with the Marketing Department, we have increased advance year reservations every year for more than a decade, increased the average number of weeks booked per home, and garnered the highest average star rating on third party review sites of all property management companies on Hatteras Island.

New Home Orientations

Whenever a new home enters our program, our Team makes an on-site visit so we become quick experts in your home and experience it the way your guests will.

100% Local Staff

Every member of our Guest Services & Vacation Specialist team is based here on Hatteras Island, many of whom have been here for decades. Not only will you and your guests never have to call a remote call center, you’ll always be able to talk to a local expert.

Training & Continuing Education

Our Team participates in regular continuing education to ensure our customer care is top notch, including on-site training and seminars, industry conferences, local events and webinars.

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