Please understand this is a dynamically changing situation with new developments happening regularly. We recommend reading the latest report for the most up-to-date information. If you have any questions please call us at the number above.
The 'COVID-19 Worry-Free Guarantee applies to bookings made on or after March 17th. If there is an extension to the current DARE COUNTY mandated ordinance that prevents you from getting onto Hatteras Island and reaching your vacation rental due to the Coronavirus (COVID-19), we'll fully refund your money for your stay. Anyone who booked prior to March 17th needs to follow the vacation rental agreement that was signed at the time of booking.
We highly recommend your consideration of Travel Insurance which further protects you from many other risks which could affect your vacation plans.
We’ve been busy cross-checking our chemicals with the recommended list of chemicals that have been found to kill the virus. The good news is that Outer Beaches chemicals used on hard surfaces do, in fact, kill COVID-19. With more information developing daily, we're actively watching and cross training our team to make sure everyone is aware of the situation.
Each of our housekeepers is trained and up to date on the best cleanliness practices for sanitation and disinfection. These processes are evolving as we learn more information. The OBR commercial laundry facility, the largest of its kind on the Island, enables us to provide high temperature water to provide maximum sanitizing not achievable from home laundry machines.
Dare County has not placed a time limit on the reopening of the County, making it extremely difficult inform future Guests what to expect. For Guests due to arrive the first weekend in April, we hope to be able to make that call by the end of next week, March 27. Your patience and understanding is appreciated.
Please understand that due to the high volume of phone calls and questions, we're responding in the order that the phone calls were received. Please allow us time to respond as we do have Guests who were anticipated to arrive starting this weekend. We'll continue to update the main coronavirus page with any new communication and will be in touch on our website and via email correspondence.
If you need to get in direct contact, please reach out to Guest Services at 1-800-627-1850.
Stay in the know on all the latest COVID-19 Updates
See what the world health organization has to say about COVID-19 Pandemic.