Have a question? Get the answers to our most asked questions here
Please visit our Policies and Procedures page for more details on cancellation, refunds, and estimated wait time to receive your refund.
Check-in time is 7:00 p.m. June through September, 5:00 p.m. all other times of the year. We want to get you into your home and on with your vacation as soon as possible. In some cases, a house may be ready before your scheduled check-in time. We are in constant communication with our Cleaning and Maintenance Staff and we’ll be glad to let you into your rental home once it is ready. However, please wait for permission from OBR before you enter the home and begin unpacking to ensure that all necessary OBR Staff has confirmed the house is ready.
Bed linens and/or towels are not automatically included with your rental. Please review the individual cottage details to see if the cottage you are renting includes these amenities. Note: Not all cottages offering bed linens offer towels. Please review the information that appears near the top of your Vacation Rental Agreement. If that information does not state “Beds Made,” sheets are not included. If the information does not state “Towels Provided,” towels are not included. To order bed linens and/or towels, if not already included with your cottage, you may add them to your reservation at checkout. You may also contact our Guest Services department at 800-627-1850 at least two weeks prior to your arrival date to place your order and make payment.
All OBR homes are supplied with enough essentials to get your week at the beach started. These include: toilet paper and liquid hand soap in each bathroom, trash can liners and a large capacity garbage bag, dish liquid and dishwashing detergent, paper towels and laundry detergent. Depending upon usage and the size of your party, you may need to supplement some of these items during the course of your stay.
If you plan to buy your groceries prior to check-in, please bring coolers to keep your items cold until your cottage is ready for occupancy.
Don’t worry! If your home is keyless, you can go directly to the home. If it is keyless and you do not arrive in time for check-in, our Guest Services Representatives will leave a Check-in packet, including keys and a map to your cottage, in the foyer of your designated office. Packets are filed in alphabetical order by cottage name. Stop by the office the next day to finish the check-in process.
First, don’t forget your food and personal items. We also ask that dishes are washed and put away and trash is taken out. Secure windows, set the thermostat to 72 degrees and lock the door behind you. Remember to return your keys (if you have them), cottage map and any items you rented from OBR to the appropriate office. Keyless entry homes do not need to stop by the office to check-out. If you leave early, please enter your exit code in the door to let our staff know you have departed.
Please notify the appropriate office immediately. Every effort will be made to correct any problem as quickly as possible.
Many homes have private pools, or an OBR or subdivision pool pass may be included with your reservation. Daily or weekly passes to the OBR pool in Avon are also available for sale if your cottage does not provide one to you. Members of the Outer Beaches Realty Beach Club have free use of the OBR pool in Avon. Some of OBR’s homes offer free solar heating for chilly spring and fall days. Other pools are electrically or gas heated at an additional cost of $400 per week (plus tax and travel insurance premium, if selected). Homes with a metered gas supply will be assessed a charge based on actual usage at market rate on Hatteras Island for propane gas during the period of use. Pool heat, when selected and paid as part of the reservation, is turned on the day of arrival.
Yes, OBR pool hours are 9 AM to 5 PM Monday - Friday and 9 AM to 6 PM Saturday & Sunday. The OBR community pool closes on October 1st.
Final payments or additional payments can be made in GuestNet. To access GuestNet, you will need your username (your email) and the password on your rental agreement email. Can't find the password? No Worries! Just click the 'forgot password' on the login page to reset.
Yes. North Carolina now requires a Salt Water Fishing License. Licenses can be purchased at most marinas and tackle shops for a modest fee.
Remember to ask your Guest Services Representative about local activities, stores, restaurants, historic landmarks, accessible beaches, piers and more. Also, please provide your cell phone or pager number and we will contact you as soon as your cottage is available!