Alex and Patty Risser purchased Outer Beaches Realty in 1986 when it was the fourth largest vacation rental management company on Hatteras Island, North Carolina. Frequent vacationers to the Outer Banks, they purchased a home in 1985. One year later, they purchased the company and moved to North Carolina from Vermont to start their business venture on the Outer Banks.
When the Rissers purchased the company, it had 94 homes in the rental program. Through the implementation of technology, systems, customer service, and a lifelong desire to serve, the company now effectively manages about 500 vacation homes with an employee base exceeding 200 in the height of the summer. Throughout the Rissers’ ownership and management, Outer Beaches has served thousands of Owners and hundreds of thousands of Guests.
How did they do it? From their past education and work experiences in the healthcare software field, Alex and Patty both knew that in order to survive in any business, they would have to treat customer service as their top priority. Whether it’s offering a payment plan or simply telling you to have a good day when speaking to you on the phone, Alex and Patty have insisted from the very beginning that their Guests be treated with the utmost standard of customer service and care, exceeding your expectations at every encounter.
For Owners, Outer Beaches Realty strives to market its rental homes to the top market areas in the nation. We know who wants to come here and what they are looking for in their vacation cottage. We advertise in a variety of media, including online, direct mail, print advertising and promotional advertising. Each home receives a complimentary listing on our website, OuterBeaches.com.
Outer Beaches has always been an innovative leader, setting the stage for changing business practices which other companies eventually follow. Whether it’s LayAway Vacation plans, all-inclusive pricing, or the many other firsts, Outer Beaches sets the standard for others to follow.
Today, Outer Beaches Realty is the premier real estate company on Hatteras Island, widely recognized as the most competitive property management market in the United States. We conveniently offer property management, vacation rentals and sales under one roof. Alex brings an undergraduate degree from Elizabethtown College in PA in business and computer science and an MBA from Johns Hopkins University to bear on the success of the company. He has also served as President of the International Vacation Rental Management Association (VRMA) and acquired industry certifications such as GRI (Graduate of Real Estate Institute), CRB (Certified Residential Broker), GREEN certification, and the prestigious CCIM (Certified Commercial Investment Member) held by less than 10% of Real estate agents worldwide. Alex believes in continuing education and ensures the Outer Beaches staff does so, as well, at all levels.
Our rigorous commitment to upholding the highest standards of customer service and integrity sets us apart year after year, while our emphasis on maintaining the family atmosphere of trust upon which Outer Beaches was founded makes us the most enjoyable place to work and do business.