Maintenance


Preventative Care & Expert Response

Our professionally trained staff of maintenance technicians, dispatchers and managers are here to handle any potential issue the rental market throws our way and keep your home in peak condition. On top of quick and thorough response by our techs and the support of our specialist vendors, we offer a number of preventative maintenance programs to minimize potential problems from ever occurring in the first place.

Jenny Creech

Assistant Maintenance Manager


Pool & Spa Program

Outer Beaches is one of the only property management companies on Hatteras Island to have an in-house Pool and Spa Maintenance Program. All of our maintenance technicians are certified by the American Swimming Pool and Spa Association. We perform weekly chemical checks as well as clean pools for every check in, so you guests can jump in the moment they arrive. We also offer a growing list of minor pool and spa equipment repairs as well as winterization services to keep these critical amenities in top shape all year long.


Inspections & Home Care Services

Keeping your home safe and running in top condition is critical, so we send annual reminders for all the specialized inspections, routine services, and tune-ups you may need, including deck inspections, elevator and luggage lifts, lawn service, HVAC and major appliances inspections, fire prevention and safety, and pest control. For all of these services, we get them scheduled for you, coordinate with vendors, and oversee communications.

Fans & Filters Program

For homes in our Fans and Filters Program, a dedicated fans and filters technician visits your home once a month from May through September and replaces all of your air filters to keep your AC in tip top shape all season long. While we’re there, we also clean your ceiling fans so your guests experience nothing but that fresh sea breeze.

Dedicated Management & Coordinators

In addition to our Maintenance Manager and Assistant Maintenance Manager, every home has a designated maintenance coordinator. In addition to combined decades of experience in maintaining and protecting Hatteras Island homes, we get to know your unique home inside and out.

Winterization

We offer both full and partial winterization services. For homes that remain open for owner or guest use through the winter, we secure and protect your outside water lines, such as those to fish cleaning tables and outdoor showers. For homes that are completely shut down in the off season, we turn off your water, clear water lines, place antifreeze in critical water-using appliances, and turn off your power.

Storm Preparedness & Response

We know the stress of worrying about your property while you’re so far away. Our proven, all-hands-on-deck storm response plan and communications program are second to none, and our Maintenance team leads the way in securing your home before a storm hits, assessing and reporting any damage, getting repairs done swiftly, and re-opening your home to guests as quickly as possible. Learn more about our Storm Preparedness & Communication program

Routine Maintenance & Repair

No matter how many preventative actions we take, things will still break. That’s the nature of the vacation rental industry, and we’re your first line of response to get problems corrected as quickly as possible. When urgent issues arise – safety hazards or issues interfering guest use of your home – we have a tech on site within an hour, and most non-urgent issues are resolved within 48 hours (barring any major circumstances or delays outside of our control.) We troubleshoot and repair minor issues before contacting a specialist or your preferred vendors for larger repairs to deliver the fastest possible resolution for your guests and the most affordable resolution for you.

Spring Tune-Ups

Just like spring cleaning, spring tune-ups are key to getting your home ready for the rental season. While your home is being deep cleaned by our expert Housekeeping Department, our maintenance technicians will do a thorough check of your home for minor maintenance needs, such as new light bulbs, loose step threads, or air vents in need of cleaning or replacement.

OBR DirecTV Support

For homes in the OBR DirecTV owner discount program, our maintenance technicians are fully trained to be the first line of support for troubleshooting any issues with your TV service or equipment, preventing unnecessary DirecTV service tech trips and saving you money.

Owner Communication

No owner should be left in the dark on repairs needed at their home, so we update owners of all work and repairs regularly, often same business day. Even in the heat of the peak season, we make sure you’re in the loop and we have your authorization to move forward with critical repairs when the need arises. Learn more about our Owner Communication Programs.

ADDITIONAL RESOURCES