Keeping you connected and in the know
With nearly 30 years of service to OBR between the Property Managers, the Owner Services Team brings extensive industry experience and deep OBR loyalty and knowledge to the mix. Our Team meets throughout each month to develop and refine our strategy and work together to improve the way we serve our Owners. We are utilizing the organizational and analytical powers of key technologies to keep ourselves informed of your homes’ reservation patterns, so we can remain proactive on your behalf. We’ve implemented tools from the EOS Worldwide platform to keep our boat rowing in the same direction--to set and meet goals for various initiatives and evaluate how successful we’re being in our endeavors. In addition, we’re working closely with our Marketing Team to ensure we’re increasing our reach to more potential Guests for your home.
The Owner Services Team is led by Roxanne Staylor, Manager. Roxanne also serves as the Sr. Property Manager responsible for Owner Services for homes located in Avon. Linda Blackwell, Property Manager for our Waves Office, is responsible for Owner Services for homes located in Rodanthe, Waves and Salvo. Katie Hunter, Property Manager for our Hatteras Office, is responsible for Owner Services for homes located in Buxton, Frisco and Hatteras. Leigh Gardner, Luxury Homes Manager, is responsible for Owner Services for homes that are Platinum or Elite in the Fine Home Collection. The Owner Services Team is overseen by General Manager, Heather George.
Our #1 goal for the Owner Services Department is OBR Owner satisfaction.
We’re here to serve you! Please stop in to say hello on your next visit to Hatteras Island we look forward to your visit!
OWNER COMMUNICATION PROGRAMS