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Owner Communication

Keeping you connected and in the know

Communication is central to everything we do at Outer Beaches, especially for our owners and guests. In addition to our regular communications programs and personal check ins, you’ll always have direct access to the management team and other support staff to answer your questions, make recommendations, lend a helping hand, or even just grab a coffee when you come into town. No matter what you need, we’re here for you.


Our office managers are your primary point of contact for anything you or your home may need, so get to know them!

Roxanne Staylor

Avon Office Manager & Owner Relations

Over her 15 years of experience in the Hatteras Island vacation rental industry, Roxanne has set and exceeded high standards in many property management areas, particularly owner communication and service programs. She is known for limitless dedication and an unbeatable level of service to our owners. Outside of work, you can find her with her husband, Bill, who also happens to be our Hatteras Office Manager.

Orville Scarborough

Waves Office Manager

Orville is a vacation rental operations pro, not only in his leadership of Outer Beaches’ Rodanthe, Waves and Salvo territory, but in several critical services we offer, including laundry, pool and spa services, and storm preparedness. While he takes his dedication to your homes seriously, he can always be counted on for his warm and friendly personality along with a joke to brighten your day. Outside of the office, you can often find him with his wife, Sally, and two dogs watching Hatteras Island sunsets from the Avon harbor.

Bill Staylor

Hatteras Office Manager

Bill has been a pillar of our Hatteras office for more than a decade, bringing compassionate care of our owners, guests and homes each and every day. You can count on Bill for reassurance and friendliness in every interaction, even in the heat of the season, and you can rest assured he‘s taking the best possible care of your home. When he’s not at work, you can find him cooking for his wife, Roxanne, in their home in Avon.


Monthly Newsletters

Every month, you can count on a in-depth newsletter crafted just for our owners with important information and updates, to-do checklists, island happenings, introductions to our staff, and more.

Personal Check-Ins

Our staff gets to know you and your home one on one, and we check in with you personally on a routine basis. In addition to your dedicated office manager, our entire management team and support personnel keep a close watch on your home through the lens of their area of expertise from housekeeping to maintenance to marketing. Were always here for you and looking for ways to improve your vacation rental ownership experience.

New Program Announcements

Were never finished improving our service offerings to you and your guests, so any time we add a new tool to your toolbox, we make sure you get all the information you need so you can make the best choices for your home.