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Getting In Touch While You're Here

Arrival, Stay and Departure Contact Information

Our top priority is ensuring you’re able to enjoy all that Hatteras Island has to offer safely and comfortably.  We’re asking you to read a few simple recommendations before your arrival so you know our protocols on how to interact with our Team, should you have anything arise while you’re here. To keep our family and yours safe and healthy, we have outlined the following protocols:
Requesting support at the home
Maintenance Technician, Housekeeper, and Vendor On-Site Protocols:

The Maintenance Technician, Housekeeper, or third-party Vendor will have on appropriate PPE before arriving to your home. This includes gloves, face mask and possibly shoe coverings.  The Team member will explain upon entry that we are practicing social distancing and following must be adhered to:

  • One Guest representative from the party to explain the issue they are encountering.

  • One Guest representative is allowed in the room with the Maintenance Technician, Housekeeper, or Vendor

  • The Guest representative and the Maintenance Technician, Housekeeper, or Vendor will keep 6-foot social distancing in place during the visit to the home and wear PPE, if possible.

  • If necessary, the Maintenance Technician, Housekeeper, or Vendor will remind the representative of the 6-foot social distancing and/or the request that the room in which the work is being done only hold one person.

  • If either are violated repeatedly, the Maintenance Technician, Housekeeper, or Vendor can leave the home and return to the office.

  • After the Maintenance Technician, Housekeeper, or Vendor returns to the office, a Maintenance Coordinator or Property Services Supervisor will call the Guest to determine next steps.

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